TERMS & CONDITIONS

Hello, welcome. By visiting JOYPROVISIONS.COM, you are consenting to our terms and conditions. Please read them carefully.

 

OVERVIEW

The terms “we,” “us,” and “our” refer to JOY PROVISIONS, LLC. The term the “Site” refers to JOYPROVISIONS.COM. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.

Use of JOYPROVISIONS.COM, including all materials presented herein and all online services provided by JOY PROVISIONS, LLC, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

 

USE OF THE SITE

To access or use the Site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site. Information provided on the Site related to natural/green/clean/organic beauty and other information are subject to change. Joy Provisions, LLC makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. Joy Provisions, LLC disclaims all liability for any inaccuracy, error, or incompleteness in the Content.

 

DISCLAIMER

We make no medical claims. The content on the website is based on industry research, brand product descriptions and industry insight meant for trending and informational purposes only. We are not responsible for any medical conditions or reactions to products carried in our online store. We always recommend that you patch test new products to ensure you are not allergic to any ingredients. Everything on our site is for external use only. Avoid contact with eyes. Do not ingest. Keep away from children. Many products are flammable, always read labels and use accordingly. Keep away from all heat sources or open flames. Store products in a cool, dry place.

 

ACCOUNT CREATION

In order to use the Site, you may be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to Joy Provisions, LLC will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Site, violate any laws in your jurisdiction.

 

LAWFUL PURPOSES

You may use the Site for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

 

REFUSAL OF SERVICE

The services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

 

ORDER CONFIRMATION

We will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

 

PRODUCT DESCRIPTION

We endeavor to describe and display product descriptions as accurately as possible. While we try to be as clear as possible in explaining the products, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

 

MATERIAL YOU SUBMIT TO THE SITE

You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.

 

INTELLECTUAL PROPERTY RIGHTS TO YOUR MATERIALS

We claim no intellectual property rights over the material you supply to Joy Provisions, LLC. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Site. Content you submit to Joy Provisions, LLC remains yours to the extent that you have any legal claims therein. You agree to hold Joy Provisions, LLC harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By posting material on the Site, you grant us a worldwide, nonexclusive, irrevocable license to use the material for promotional, business development, and marketing purposes.

 

OUR INTELLECTUAL PROPERTY

The Site contains intellectual property owned by Joy Provisions, LLC, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site Content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Site, without refund, if you are caught violating this intellectual property policy.

 

CHANGED TERMS

We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.

 

LIMITATION OF LIABILITY

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE. ADDITIONALLY, JOY PROVISIONS, LLC IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF JOY PROVISIONS, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL JOY PROVISIONS, LLC’S CUMULATIVE LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF THE PRODUCTS YOU HAVE PURCHASED FROM JOY PROVISIONS, LLC, AND IF NO PURCHASE HAS BEEN MADE BY YOU JOY PROVISIONS, LLC’S CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED $100.

 

THIRD PARTY RESOURCES

The Site contains links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Joy Provisions, LLC. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

 

INDEMNIFICATION

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.

 

EFFECT OF HEADINGS

The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

 

ENTIRE AGREEMENT; WAIVER

This Agreement constitutes the entire agreement between you and Joy Provisions, LLC pertaining to the Site and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by Joy Provisions, LLC shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Joy Provisions, LLC.

 

NOTICES

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

Joy Provisions, LLC
P.O. Box 620951
Littleton, CO 80162

 

GOVERNING LAW; VENUE; MEDIATION

This Agreement shall be construed in accordance with, and governed by, the laws of the State of Colorado as applied to contracts that are executed and performed entirely in Colorado. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be Jefferson County, Colorado. The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolution or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.

 

RECOVERY OF LITIGATION EXPENSES

If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

 

SEVERABILITY

If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

 

ASSIGNMENT

These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sublicenseable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.

 

Updated: JANUARY 2016

Customer Service

Chances are, you’ve done so much online shopping you can do it in your sleep. We want your experience with us to be a breeze, so we tried our best not to interrupt the patterns you’re used to.

If, however, we are your first and you need a little guidance…Well, we’re honored.

If you know what you’re looking for, you can use the search bar. You can also filter products by brand, price and body part you intend to pamper from the shop page.

If you see something you like, click on it to get the details. Explore the tabs to find out more about the brand and the ingredients. If it turns out to be love, choose your preferred quantity and options, and put it aside by clicking “Add to Cart.”

If, alternatively, you immediately see something you just know you need in your life, feel free to use our Quick Shop feature. Time is precious, no need to waste it waiting for pages to load.

Out of stock? Well, sometimes you’ll have your eye on something that just isn’t there at that precise moment. That doesn’t mean it’s not meant to be. People don’t always pick up the phone, either. So do what you do when they don’t — leave a message. Contact us at [email protected] and we’ll let you know as soon as the product you want becomes available again.

To take a quick peek at the items you’ve selected so far, click the shopping bag icon on the shop page. From there, you can either “Continue Shopping” or see a more detailed view by clicking “View Shopping Bag.” There, you get to make changes to your selections if you need to. Change quantities, remove items, this is your show.

Once the contents of your bag bring you nothing but joy (see what we did there?), proceed to checkout just like you would at any old brick and mortar place. To replicate the experience of your favorite spot where everybody knows your name and order, create an account with us. Your checkout will be quicker, and you will be able to see the details and status of all your orders, past and present.

If you ever need our help when logging in, navigating our pages or doing anything else Joy Provisions related, please email us at [email protected]. We can even modify or cancel your recent order, as long as it has yet to ship.

All of your orders will be shipped via the United States Postal Service (USPS). If you’re in the US or Canada, the shipping costs are on us for orders of $75 and over. Orders under that amount are subject to a flat fee of $7.95.

International shipping rates will be calculated at the checkout. Please note that your package will need to clear customs, in order to reach you. In some cases, that may mean additional fees imposed by your country, as well as possible delays beyond the original delivery estimates. For details, please contact USPS or your country’s customs office.

Unfortunately, we aren’t unable to ship certain restricted items to Hawaii, Alaska and Puerto Rico. That means we’ll have to keep nail polish and alcohol-based perfumes to ourselves. On the flip side, you’re in Hawaii, Alaska or Puerto Rico. Those are gorgeous places. It balances out.

We are committed to being our best for you. In order to do that, we need to be just as committed to relaxing, recharging and getting inspired. That’s why orders placed on Saturday and Sunday will have to wait until the following Monday to be processed. Orders placed Monday through Friday will be processed within 2 business days.

We’ve taken great care selecting products that are kind to your beauty and your health, but also the planet. It wouldn’t be wise to stop caring now. For that reason, if any of your chosen items are backordered, we’ll hold on to the rest so we can send it out together, minimizing the negative impact of shipping on the environment.

Shopping for beauty products is not quite the same as shopping for textbooks. It’s harder online. We get it. Our returns policy was specifically created to eliminate buyer’s remorse. Remorse doesn’t feel nice. You should.

Changed your mind about a product when it was on your way to you? Return to us, unopened and unused, for a full refund or store credit, less shipping charges, applied discounts or value added gifts that came with it.

Got it, tried it, weren’t thrilled? Return to us, used by no more than 50%, for store credit, less shipping charges, discounts or value added gifts. Shipping charges on returns is on you.

If you change your mind, please change it quickly. There is nothing we can do for you after 30 days. Email us as soon as you make the decision.

Returns will not be accepted on discontinued or promotional items.

If your package was damaged, defective or plain not what you ordered, send it back to us and we’ll send you a replacement or issue a full refund. Your choice. Don’t worry, return shipping will be on us if there is mistake.

We will do our best to process your return within 2 business days. After that, please allow for an additional 7-10 days for the funds to appear in your bank account.

To avoid returns altogether, you can:

Take advantage of our sampling program.

Email us at [email protected] with any questions about the products, or even just to ask for advice.

You can also check out the FAQ section.

We want you to be ridiculously happy with your purchase. However, we all need different things. Some find happiness in adventure, others need as much security as they can get.

To nurture both types (or rather, both sides, since we refuse to choose), we’ve created our sampling program.

With every purchase you make at Joy Provisions, you will get three free samples of something new to try. If you’ve been curious about a specific product, just leave us a note on the checkout page, and we’ll do our best to provide you with a sample. Unfortunately, certain items like nail polish, mascara, eyeliner, etc., cannot be sampled. Everything else is fair game.

What if you want to experience several products before committing to one in a more generous serving? Email us with a list of your five must-try-now items, and we’ll send the samples to you, free of charge, if you cover the shipping ($10 to US and Canada).

My skin is very sensitive. I often experience rashes and itching when trying out new products. What would be the safest products for me to start with?

First of all, you do need to scan the ingredients list for items you know for a fact you’re sensitive to. Aloe Vera is a wonderful soothing plant, but if you’re allergic, you’re allergic.

People with sensitive skin often react to essential oils, so avoid products that contain them. For skincare, try Kypris Elixir III, Root Science Bare Defense or Graydon Super Sensitive Skin Stuff. All of our makeup (that you’re not specifically allergic to) is great for skin like yours, soothing the skin rather than irritating it.

I break out very easily. What are the most lightweight formulas I could try?

Managing breakouts is about more than just not clogging pores. Try Root Science Pure Balance — the founder developed the line for her sister suffering from acne and it worked so she knows what she’s doing. Josh Rosebrook Active Enzyme Exfoliator to help get rid of dead skin cells. Kypris Clearing Serum to hydrate without clogging and support the skin’s natural healing.

I’m 30 and starting to notice my first fine lines. Anything you’d recommend?

For a truly age-defying complexion, you need to work on both tightening and brightening. We would start with Kypris Moonlight Catalyst combined with any of their elixirs. Mun No.1 Brighthening Youth Serum is a great alternative. Josh Rosebrook Cacao Antioxidant Mask is another brightening and firming favorite.

What products do you actually use?

Different things work for different people. That said, Joy Provisions’ founder Mimi always returns to Mun No.1 Aknari Brightening Youth Serum. It’s a simple formula, and it smells like heaven.

If you had to put one product in the bathroom of every woman in the world, what would it be?

Above all else, it would be a luxurious skincare product. That way, we’d all have the perfect canvas for our makeup to look amazing on.  If we had to choose one that would suit just about everybody, we’d go with Kypris Beauty Elixir III.

I am really uncomfortable wearing strongly scented products. Is any of the skincare fragrance-free?

None of the products we carry are synthetically fragranced, but the natural ingredients have scents of their own. While we think every single product we offer smells amazing and should be worn with pride, we have to say that those containing essential oils are the less subtle ones.

I am 45 and I like the idea of natural beauty, I just don’t want to miss out on conventional products and their industrial-strength effects. Do you think any of these clean products can produce similar results?

We can’t promise you’ll look 20 forever. We can, however, give you the tools to be the most youthful 45-year-old you can be. Many of the products we carry contain very active ingredients and are very effective at encouraging collagen production and cell turnover. Our minds immediately go to the holy trinity of Kypris Moonlight Catalyst, Antioxidant Dew and Beauty Elixir III.

Beyond skincare, what are the top 5 things you would recommend for any woman to get and stay beautiful, naturally?

Hydration, clean eating, limiting alcohol, kindness and a smile. Start with the smile, we hear it’s the easiest.

You’re saying all products here are clean. What exactly does that mean?

No ingredients that are known to be harmful to you and the environment. Sustainable sourcing practices. Probably not perfect — even our air isn’t — but definitely better than their drugstore counterparts by about a couple thousand miles.

Ultimately, finding a new, better favorite lipstick is the one of the most user-friendly ways to limit your exposure to toxins. It doesn’t take a complete diet overhaul or leaving the city behind. You’re not asked to give anything up. You just pick up a different tube in the morning.

I’m trying to get my sister into natural skincare, but she’s used to more popular and less clean brands that make her feel luxe. Do you have any birthday gift ideas I could use to get her excited about green beauty?

Get her a great lipstick! Alima Pure, Lily Lolo and Antonym all make lipstick she’ll be really impressed with, we promise. She won’t even know the difference! If you want to go the skincare route, we’d say a Kypris serum and a Beauty Elixir. They’re just unbelievably luxurious.

What are the not-so-clean indulgences you think are worth it?

The ones that bring you the most joy, of course! As long as you’re taking exceptional care of yourself 80% of the time, the other 20% are a judgement-free zone. Italian gelato? A spritz of a designer fragrance? A Kardashian or ten? It’s all good if you love it.

Why should I opt for clean beauty?

The real question is, why not? If clean beauty products are no more expensive, no less effective, and no harder to procure, why wouldn’t you choose what’s best for your health and the planet our children will live on? We can’t think of a reason.

We are convinced you will love our little shop, and love, as we all know, is a many-splendored thing. To make sure you don’t just hoard it all, we’re introducing our Refer a Friend program.

It’s simple. Log into your account and send an invitation to somebody whose smile you’d like to brighten. When they find something they adore and choose to purchase, each of you will get $15 in store credit.

Now you both get to do more shopping. A many-splendored thing, indeed.

Welcome!

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